How Much Does a Custom Command Suite Cost?
1 April 2026
A custom command suite costs between $7,000 and $15,000 for most projects, with enterprise engagements quoted individually. Sonny's Essentials tier ($7,000 / £5,500) covers up to 2 automated workflows and basic integrations. The Professional tier ($15,000 / £12,000) covers 3 to 6 workflows, custom dashboards, role-based access, and optional AI modules. The final cost depends on the number of workflows, integrations, and portal types your operation requires.
Pricing Tiers
Sonny offers three tiers. Each is a fixed project price, not a recurring subscription.
Essentials: $7,000 / £5,500 per project
- Up to 2 automated workflows
- 2 to 3 system integrations
- Basic operations dashboard
- 1 month of post-launch support
- Handover documentation
Professional: $15,000 / £12,000 per project
- 3 to 6 automated workflows
- 4 to 6 system integrations
- Custom analytics dashboard
- 3 months priority support
- User training included
- Optional AI modules
- Role-based access control
Enterprise: Custom scope, custom quote
- 7+ workflows (full operational stack)
- Unlimited / custom integrations
- Advanced dashboard with AI agents
- 6 to 12 months dedicated support
- Onsite or virtual rollout training
- SLA with priority response
- Dedicated success manager
What Drives the Cost
Four factors determine where a project falls within the pricing range:
- Number of workflows: each distinct automation chain (requisition-to-PO, onboarding, compliance reporting) adds build complexity. More workflows means a higher tier.
- Integration depth: connecting to 2 systems is simpler than connecting to 6. Deep bidirectional integrations with legacy systems cost more than standard API connections.
- Portal complexity: a single-role dashboard is simpler than 4 distinct portal types (site manager, procurement lead, director, supplier) with scoped permissions.
- AI modules: optional intelligence layers (anomaly detection, automated classification, escalation logic) add value but also add build time.
ROI: What the Investment Returns
The cost question is incomplete without the return question. Reach CM's procurement command suite, a Professional-tier engagement, delivered:
- Procurement cycle: days to minutes. The time from material request to approved PO collapsed.
- Data entry error: -95%. Manual re-keying between disconnected tools was eliminated.
- Audit compliance: 100%. Every action timestamped, every decision logged.
- 4 tools replaced. Airtable, WhatsApp, Google Sheets, and manual email chains replaced by a single system.
A $15,000 one-time project fee against the ongoing cost of manual errors, delayed procurement, and multi-tool subscriptions typically pays back within 2 to 4 months for active operations teams.
How It Compares to Alternatives
| Alternative | Typical Cost | What You Get | What You Don't Get |
|---|---|---|---|
| Off-the-shelf SaaS (per-seat) | $500 to $2,000/month (compounds) | Pre-built features | Custom workflows, compliance, ownership |
| Hiring a developer | $80k to $150k/year + management | Code to your spec | Systems design, deployment, support |
| Sonny command suite | $7k to $15k one-time | Complete system: design, build, deploy, train | Recurring subscription fees |
Read the full cost comparison: custom command suite vs hiring a developer